Fusion Connect is a disaster!  I have moved two clients from Fusion Connect this year and their policies and contracts are non-standard customer rip-offs.  Their standard contract bills two months from the date of the termination request.  One of my customers ported their numbers but Fusion Connect did not close the account.  When notified they charged an additional two months.  The second customer had his daughter working for him paying the bills and she left the business.  Her email account was not attended and Fusion Connect used that account to notify the business of non-payment.  They did not call or send a letter and turned off the phones.  They were paid the day the phones went off and said the phones would be turned back on the next day.  When the phones did not go on the next day I contacted them again and they said they could not turn the phones back on because the account was closed.  They also said they had released the businesses phone numbers.  Standard policy for every other phone company is to hold the numbers for a month so the business can re-establish their account or so the phone traffic declines and the number can be given to another client.  I was able to track down where the numbers went and established new service for my client in less than a week.  Fusion Connect is losing money and their stock price is falling.  I believe their lack of concern for their customer's interests is contributing to their decline.